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Customer Service 101: The Basics

In any form of business, great or small, customer service always play a very important role as that can be considered as the lifeblood of a business.

Customer service can be achieved in many ways, in whatever medium as long as there is a customer on the other line, so may it be a phone call, a chat, an email, or the most important one is a when you do face the customer in actual and give such service.

With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.

The concept of customer service is revolving in many different elements and one of the most important among these is respect, as customers can have the impression that they are valued, appreciated, and important no matter how small is their need.

When you show that you understand the customer, they will give you that benefit of the doubt and they will learn to trust you, and when you provide them that kind of understanding they need in what they are there for they will feel the comfort and ease as well. Always lend an ear to your customers, listen to them, do not interrupt them and if you do be polite at all times, when they vent outlet them, this is where the customers will know that they are heard and acknowledged.

When you do respond to the customers, make sure that it is done positively as there may be time that a customer is unbearable but maintaining your composure and facial expression neutral will make them feel comfortable.

Commit to the service that you promise to give and render, and you can even go the extra mile if need be, be helpful even in a helpless situation to encourage the customer to understand that something can always be done. There are many ways available to learn customer service, in any way you can, and when that is mastered you can be assured that your customers will not be adamant to give you that 5 star rating in your services.

Poor customer service drives the customers away, but excellent customer service attracts more customers and retains those that have been consistently patronizing your business.